Frequently Asked Questions
Everything you need to know about shopping with Mountain High Outfitters
What is your standard shipping policy?
We offer standard ground shipping on all orders within the continental United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your location.
How do I return or exchange an item?
If you are not satisfied with your purchase, you can return unworn and unwashed items with original tags attached within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed 'Size Guide' specific to the brand. Since we carry various outdoor and fashion labels, we recommend measuring yourself and comparing it to the specific brand's chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Are your products covered by a warranty?
Many of our technical outdoor brands offer limited lifetime warranties against manufacturing defects. If you believe your product is defective, please contact our support team with your order number and photos of the issue.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.